Terms of Service

1. Definitions

• Account: the user account you sign in to the Service with.
• Organisation: a workspace in the Service in which Projects are created and billed. An Account can belong to several Organisations.
• Project: an application created in or connected to the Service, together with its environments and the resources they use.
• Customer Content: everything you or your Organisation provide to the Service or create through it, including prompts, source code, configuration, AI output and the data your Projects store.
• Consumer: a natural person who does not act in the course of a trade, business or profession.

2. Acceptance

2.1By creating an Account or using the Service you accept these Terms and our Acceptable Use Policy, which forms part of them. Our Privacy Policy explains how we handle personal data. If you do not accept the Terms, do not use the Service.

2.2If you use the Service for a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" includes that organisation.

2.3Any general terms and conditions of yours do not apply, even if you refer to them.

3. Accounts and Organisations

3.1You sign in with a one-time code sent to your email address or with a passkey. You must be at least 16 years old to use the Service.

3.2You are responsible for keeping your email account and passkeys secure and for all activity under your Account, including what AI clients and other applications you authorise do on your behalf, for example through the MCP server. Tell us without delay at legal@basable.com if you suspect unauthorised use.

3.3Provide accurate information, including your Organisation's contact, billing and tax details, and keep it up to date.

3.4An Organisation's owners decide who has access to it and in which role, and are responsible for what its members do in it.

4. The Service

4.1Basable lets you describe an application, has an AI assistant or your own AI agent write its code, builds it, and runs it in isolated environments on infrastructure we operate or rent from our suppliers.

4.2A Project's source code is kept in a git repository that belongs to you. Where a third-party git provider such as GitHub hosts the repository, that provider's terms apply to it. You can revoke our access to the repository at any time; the parts of the Service that depend on it then stop working for that Project.

4.3We develop the Service continuously and may change, add or remove features, AI models, regions, server types and integrations. Where a change materially reduces a part of the Service you pay for, we will tell you in advance where we reasonably can.

4.4We do not commit to any level of availability, performance or support. No service level agreement applies unless we have agreed one with you in writing.

5. Fees and payment

5.1Our prices and how usage is measured are published on the pricing page. Prices exclude VAT, which we add where it applies.

5.2A new Organisation starts with a free period and a free allowance per environment, as described on the pricing page. Using the Service beyond the free allowance, or after the free period, requires a payment method on file. If an Organisation has none when the free period ends, we may delete its Projects that run a cluster. We email the Organisation before we do. A Project that is only a static site is kept, and stays free within the monthly storage and request allowance on the pricing page; without a payment method, a static site that exceeds its request allowance is paused for the rest of the month.

5.3We invoice monthly in euros for the usage of the past period and charge the invoice to the payment method on file. Payments are processed by Stripe. A total below the minimum shown on the pricing page carries over to the next invoice. A domain registration is billed with your usage and cannot be refunded once completed.

5.4If a payment fails and the amount is still unpaid seven days later, we may suspend the Organisation's Projects until it is paid. A reversed or disputed payment has the same effect. Amounts due remain due when the Service is suspended or ends.

5.5We may change our prices. An increase takes effect no earlier than 30 days after we announce it by email or in the Service, and you may stop using the affected part of the Service before then. A reduction may take effect at once.

6. Your content and your code

6.1You keep all rights in your Customer Content, including the source code the AI writes for you. We claim no ownership of it, and to the extent we hold any rights in AI output produced for you, we transfer them to you.

6.2You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display Customer Content, only as far as needed to provide, secure and support the Service. This includes passing it to the suppliers that process it for us, such as the AI model provider. The licence ends when the Customer Content is deleted from the Service, except for copies in backups until they expire.

6.3You are responsible for your Customer Content and for the applications you deploy: that you have the rights you need to use it, that it and your applications comply with the law and the Acceptable Use Policy, and that you meet your obligations towards the users of your applications, including giving them a privacy notice and any terms that apply.

7. AI output

7.1The Service uses AI models from third parties to generate code, configuration and text. AI output can be wrong, incomplete or insecure, can be similar to output generated for others, and can resemble existing third-party material.

7.2You are responsible for reviewing and testing AI output before you rely on it or deploy it, and for the decisions you base on it. We make no promise about AI output in any respect.

8. Acceptable use and suspension

8.1You must use the Service lawfully and in line with the Acceptable Use Policy.

8.2We may suspend or restrict all or part of the Service, including individual Projects, without prior notice if you breach these Terms or the Acceptable Use Policy, if payment is overdue as described in 5.4, if it is necessary to protect the Service, other customers or third parties (for example during an attack or a security incident), or if the law, a court or an authority requires it. Where we are allowed to, we tell you why, and we lift the suspension once its cause is resolved.

8.3We may remove Customer Content we reasonably believe to be illegal or in breach of the Acceptable Use Policy. Anyone can report such content to abuse@basable.com. When we act on a report, we give the affected customer a statement of our reasons.

9. Third-party services

9.1The Service works with third-party services you choose to use, such as your git provider, the AI clients you connect through the MCP server, and domain registries. Their own terms and privacy policies govern your use of them. We are not responsible for them, for their availability, or for what they do with your data.

9.2A domain you register through the Service is registered with your Organisation as registrant, through our registrar partner, and is subject to the terms of the registrar and of the registry for the domain's extension, which you accept by registering it. On request we help you transfer the domain to another registrar, subject to the registry's rules.

10. Personal data in your Projects

10.1How we process personal data as a controller, such as your Account and billing details, is set out in the Privacy Policy.

10.2When your Projects process personal data, for example about the users of your applications, you are the controller and we process that data on your behalf as processor. For that processing, this section is the data processing agreement required by Article 28 of the GDPR. We:

1. process the data only to provide the Service in accordance with these Terms and your use and configuration of it, which together are your documented instructions, unless the law requires otherwise;
2. ensure that the people we authorise to process it are bound by confidentiality;
3. take the technical and organisational security measures described in the Privacy Policy;
4. use only the sub-processors listed in the Privacy Policy, which you hereby authorise, and bind them to equivalent data protection obligations. We inform you of intended changes to that list by email or in the Service. If you object and we cannot meet the objection, you may end the affected part of the Service;
5. assist you, as far as the nature of the processing allows, with requests from data subjects and with your obligations under Articles 32 to 36 of the GDPR;
6. notify you without undue delay after becoming aware of a personal data breach affecting that data;
7. delete the data when the Service for the Project ends, as described in 13.3, unless the law requires us to keep it. Exporting what you want to keep beforehand is up to you;
8. make available the information needed to demonstrate compliance with this section, and allow for and contribute to audits by you or an auditor you mandate, on reasonable notice and at your expense.

11. No warranty

To the fullest extent permitted by law, the Service, including AI output, is provided "as is" and "as available", without any warranty, express or implied. We do not warrant that the Service will be uninterrupted, secure or free of errors, that it will meet your requirements, or that Projects, data or Customer Content will be preserved. Keep your own copies of anything you value: your source code is in your own repository, and backing up the data your Projects store is your responsibility.

12. Liability

12.1To the fullest extent permitted by law, we are not liable for any damage or loss arising out of or in connection with the Service or these Terms, whatever its cause and on whatever legal ground. This includes direct, indirect and consequential damage; loss of profit, revenue, savings, data or goodwill; downtime, suspension, deletion or corruption of Projects, environments or data; failed or faulty deployments; damage caused by AI output; and damage caused by our suppliers or other third parties.

12.2If and to the extent we are nevertheless liable, our total liability is limited to the amount you paid us for the Service in the twelve months before the event that caused the damage.

12.3This section does not exclude or limit liability for damage caused by our intent or deliberate recklessness, or any other liability that cannot be excluded or limited by law.

12.4If you are a Consumer, nothing in these Terms affects the rights mandatory consumer law gives you, including your rights if the Service does not conform to the agreement.

12.5We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including failures of our suppliers, of hosting, network or AI model providers, power or internet outages, cyber attacks, epidemics and government measures.

12.6Any claim against us lapses one year after you became aware, or could reasonably have become aware, of the facts on which it is based.

12.7To the extent permitted by law, you indemnify us against claims by third parties, including users of your applications and public authorities, arising from your Customer Content, your applications or your breach of these Terms or the law, and against the reasonable costs of defending them.

13. Term, termination and deletion

13.1These Terms apply for as long as you use the Service. You may stop at any time: you can delete your Projects in the Service and ask us at legal@basable.com to close your Account or Organisation.

13.2We may end the agreement, or close an Account or Organisation, with 30 days' notice by email. We may do so immediately if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if an amount remains unpaid after suspension under 5.4, or if the law requires it.

13.3When a Project, Organisation or Account ends, we delete its environments and the data they hold. Your source code remains in your own repository. Deleted data can remain in our encrypted backups for up to 30 days. Amounts already due remain payable, and the provisions that by their nature continue to apply, such as sections 5, 12 and 15, survive.

13.4If you are a Consumer, you may withdraw from a paid agreement for the Service within 14 days after concluding it, without giving a reason, by telling us at legal@basable.com. If you asked us to start providing the paid Service within that period, you pay for what we provided up to the moment you withdraw.

14. Changes to these Terms

We may change these Terms. We announce material changes by email or in the Service at least 30 days before they take effect, unless a change is required by law or concerns only a new feature, in which case it may take effect sooner. If you do not agree, you may stop using the Service before the change takes effect. If you continue to use it afterwards, you accept the changed Terms. The date at the top shows when the Terms last changed.

15. Governing law and disputes

15.1These Terms and the use of the Service are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2Please contact us first, so that we can try to resolve a dispute together. Disputes that remain are submitted exclusively to the competent court in Amsterdam.

15.3If you are a Consumer, you may instead bring proceedings in the court that has jurisdiction by law, and you keep the protection of the mandatory provisions of the law of the country where you live.

16. General

16.1These Terms, together with the documents they refer to, are the entire agreement between you and us about the Service.

16.2If a provision is invalid or unenforceable, the rest remains in force, and the provision is replaced by a valid one that comes as close as possible to its purpose.

16.3Not enforcing a provision does not waive our right to enforce it later.

16.4You may not transfer your rights or obligations under these Terms without our consent. We may transfer them to a successor to all or part of our business. If you are a Consumer, we will tell you, and you may then end the agreement.

16.5We communicate with you by email, at the address of your Account or Organisation, or in the Service.

16.6These Terms are written in English. Where we provide a translation, the English text prevails.

17. Contact

H.A.I.C. Studios, trading as Basable
Chamber of Commerce (KvK) 77477863
The Netherlands
VAT NL003199294B04
legal@basable.com